Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or are opened cannot be returned. If you have any questions about whether an item is eligible for return, please contact us.
Return Process
To initiate a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please do not send your return back without our confirmation, as it may not be processed.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary based on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct product without delay. Please keep in mind that the new order will be subject to our standard shipping times.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with photos if possible. We will work with you to resolve the issue promptly, which may include a replacement or refund depending on the situation.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with our store is satisfactory. Thank you for shopping with us.